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RETURN POLICY

30 DAY FREE RETURN

The Lookin’ Good... Feelin’ Good... Return Policy.

RETURN CLAIM POLICY

If you are not satisfied with your VonZipper.com purchase you may return the goods free of charge within 30 days of the original purchase date.

  • Product must be returned unused in its original packaging.
  • You will be credited for the full purchase price.
  • Customers returning product not in the original condition may be subject to a restocking fee of up to 25% of the total amount of the original purchase price.

RETURN CLAIM PROCEDURE

To return a purchase please follow the steps below:

  1. Sign in to your account, click on “ORDER HISTORY” and select the order you would like to return.
  2. Complete the online form and print one copy to include in the box with the VonZipper product in its original packaging
  3. Pack product in a box to ensure it is not damaged in shipping.
  4. Ship the package using a traceable source (i.e. UPS, FedEx).
  5. VonZipper is not responsible for products lost or damaged during shipping.
  6. Once we have received your product and review your claim, we will contact you with a response to your return.


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GUEST CHECKOUT RETURN PROCESS

For orders purchased through guest checkout, you will need to email our customers service team at store@vonzipper.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

MILITARY APO/FPO RETURNS PROCESS

For orders shipped to a military address, you will need to ship the item back via any carrier of your choice. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Unfortunately we cannot refund any fees charged by that carrier. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Also, be sure to include a copy of the attached Return Authorization. Returns are being processed within 7- 10 business days from the date received in our warehouse. No need to follow up. You will receive an email confirmation once your refund is completed.

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