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30-DAY RETURNS (Free within 15 days)

If you are not satisfied with your purchase, you may return it within 30 days. Returns are free if we receive your package within 15 days of your order date. Please allow 7 days of transit time. If we receive your package after 15 days of your order date, a $5 shipping fee will be deducted from your refund.

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

HOLIDAY RETURN POLICY

Any holiday gift you purchase now until December 21st, 2018 at 9:00am PST can be returned for a refund of the purchase price until January 31st, 2019. Restrictions may apply.

RETURN POLICY

  • Merchandise must be returned within 30 days. For free return shipping, your package must be received within 15 days.
  • Merchandise that’s missing tags, worn, altered, or washed may be subject to a restocking fee or be rejected.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

EXCHANGES

Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order.

RETURN PROCESS

To return a purchase please follow the steps below:

  1. Sign in to your account, click on “ORDER HISTORY” and select the order you would like to return.
  2. Complete the online form and print one copy to include in the box with the VonZipper product in its original packaging
  3. Pack product in a box to ensure it is not damaged in shipping.
  4. Ship the package using a traceable source (i.e. UPS, FedEx).
  5. VonZipper is not responsible for products lost or damaged during shipping.
  6. Once we have received your product and review your claim, we will contact you with a response to your return.


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GUEST CHECKOUT RETURN PROCESS

For orders purchased through guest checkout, you will need to email our customers service team at store@vonzipper.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

MILITARY APO/FPO RETURNS PROCESS

For orders shipped to a military address, you will need to ship the item back via any carrier of your choice. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Unfortunately we cannot refund any fees charged by that carrier. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Also, be sure to include a copy of the attached Return Authorization. Returns are being processed within 7- 10 business days from the date received in our warehouse. No need to follow up. You will receive an email confirmation once your refund is completed.

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