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If you are not satisfied with your purchase, you may return it within 30 days. Please allow 7 days of transit time. Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.


  • Merchandise must be returned within 30 days.
  • Merchandise that’s missing tags, worn, altered, or washed may be subject to a restocking fee or be rejected.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.


Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order.


VonZipper uses SmartLabel® to make your return process easy. The front of your packing slip includes a prepaid, pre-addressed return label. You can also print a label and track your return using our self-service portal here.

  1. We suggest you make a copy of both sides of the packing slip for your records.
  2. Circle the item that you wish to return on the packing slip.
  3. Please pack your item(s) in a secure carton.
  4. Affix the SmartLabel® onto your return package—no postage is required.
  5. The cost of a SmartLabel® is free for users who completed checkout with a registered account or $5.95 for users who completed checkout with a guest account, this fee will be deducted from your refund or credit.
  6. Bring your package to any authorized USPS facility.


No. You can also return items using any traceable method you wish. Please be sure your package is insured and the postage is prepaid. Once we receive your package, we’ll promptly refund the items you have indicated. Mail the package to:

VonZipper US Returns
11310 Cantu-Galleano Ranch
Mira Loma, CA 91752

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