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If you are not satisfied with your purchase, you may return it within 30 days. Please allow 7 days of transit time.

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.


  • Merchandise must be returned within 30 days.
  • Merchandise that’s missing tags, worn, altered, or washed may be subject to a restocking fee or be rejected.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.


Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order.


To return a purchase please follow the steps below:

  1. Sign in to your account, click on “ORDER HISTORY” and select the order you would like to return.
  2. Complete the online form and print one copy to include in the box with the VonZipper product in its original packaging
  3. Pack product in a box to ensure it is not damaged in shipping.
  4. Ship the package using a traceable source (i.e. UPS, FedEx).
  5. VonZipper is not responsible for products lost or damaged during shipping.
  6. Once we have received your product and review your claim, we will contact you with a response to your return.

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For orders purchased through guest checkout, you will need to email our customers service team at to obtain a return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.


For orders shipped to a military address, you will need to ship the item back via any carrier of your choice. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Unfortunately we cannot refund any fees charged by that carrier. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Also, be sure to include a copy of the attached Return Authorization. Returns are being processed within 7- 10 business days from the date received in our warehouse. No need to follow up. You will receive an email confirmation once your refund is completed.

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